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We deliver the most advanced and complete remote support platform for mobile devices.
We enable mobile device users to virtually “hand over” the device to a support representative for resolving problems, guiding on device operations and materializing digital life style.
The support representative can remotely view and operate the phone as if he is holding it in his hands, while simultaneously talking with the device holder.
Our goal is to help operators, device manufactures, mobile applications developers and IT organizations to reduce support costs and unleash devices' potential value.
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We leverage rich industry experience and highly competent development personnel to deliver superior technology and unique support facilities:
the best market coverage of mobile operating systems and devices;
patent-pending technology, free from OMA-DM limitations; automatic resolution macros;
multi-channel remote support; remote iPhone configuration; quick user-friendly device handover; very small client footprint; operation within limited bandwidth; simultaneous voice and remote control; advanced features for guidance and sales generation.
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We are familiar with support realities.
We know what it takes to transform a support organization to be more effective and more efficient by altering its daily practices.
We further the ability to unleash the value of modern mobile devices in synergy with users' digital life styles.
For operators, it provides the ability to execute on opportunities and truly manage customers’ experience; to reduce operating costs by eliminating support calls through multi-channel support; to resolve, effectively, inbound device related calls while assuring customers' satisfaction.
For enterprises, it streamlines employees' professional life for better business results.
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