CommuniTake provides extensive capabilities to analyze and supervise support operations. CommuniTake allows garnering insight from powerful, near real-time analytics for all your support sessions. Our cloud-based, personalized solution enables you to gain clear visibility of your support metrics and identify how your support advisors are performing, what use issues your customers are experiencing and what are they doing for issue resolution. Develop behavioral and activity trends based on your unique performance metrics. CommuniTake puts your data into action.
|REQUIRED CAPABILITY||COMMUNITAKE TECHNOLOGY|
|Allow provisioning of support sessions.||Provides complete replays of support sessions including advisors actions, device diagnosis and replica screen view.|
|Provide easy exploration of support metrics.||Delivers reports, including ad-hoc queries across all support sessions parameters.|
|Enables exploration of actionable insights for support metrics.||Allows detailed support analytics via an integrated BI platform.|