Let’s first be perfectly clear: CommuniTake Remote Care is fully CertifiGate protected.
Confidence is a must. Do not rush the process. Practice internal hands-on sessions prior to real support sessions. Make sure that each and every support advisor has experienced the system – both as a support advisor and as a device holder.
Managers act by clear quantitative figures. But the scientific managerial methods do not always hold for this type of solution. Mobile remote support deployment will likely not produce clear cut results at the beginning.
Once the enterprise mobility philosophy is in place, the Business IT should execute on policies and practices by four levers.
We continue the previous post about Smart Balanced Philosophy.