Overview

CommuniTake leverages technology leadership with industry expertise in telecommunications to deliver the most complete remote service platform for mobile device CRM.

Communitake’s platform addresses the current needs of mobile device users relative to device utilization and contextual digital life style. The platform allows for effective 1:1 service interaction, one-and-done guidance and cross/up sell offers based on clear digital life style understanding.

CommuniTake software orchestrates the new service cycle in which an agent can remotely take control of users' devices while maintaining the voice session for issue resolution. By utilizing CommuniTake’s remote control technology, dynamic resolution macros, on-device self service, advanced device diagnosis and management, operators are able to dramatically improve customer experience over mobile devices. Swift support, guidance and focused cross/up sell improve customer retention and unleash the revenue potential of advanced mobile devices.

CommuniTake’s streamlined remote service delivery to mobile devices combined with applicative and self serve facilities responds to the advanced phones revolution, reduces its support overhead and improves service providers' business results.