Our Difference


Seize the Future of Mobile CRM

Communitake Technologies truly allows you to unleash the power of the new mobile devices and to manage your customers’ experience with a next generation device related CRM platform.
 
Advanced mobile devices set a new game – are you ready for it?
 
With Communitake you can break from the past and define the future. 

You can converge unprecedented on-device self service with superior contact center support. 

Seize the opportunity to assure your customers’ satisfaction with their new purchase and identify opportunities to maximize their wallet share. 


Technological Superiority 

CommuniTake's superior technology makes it the leading provider for remote device support: on device operational self service; smart light-weight on-device client; singal, carrier grade platform that supports major operational systems for cellular phones; highly efficient image processing algorithms allow remote service in real time on low bandwidth data networks; continuous voice session simultaneous with the support interaction. 

Agility 

The CommuniTake platform generates automatic scripts thus allowing for rapid and effective utilization of the system and rapid impact for the service agent. The platform supports launching applications, predefined commands sequence and configuration of applications.
Flexible and configurable system supports new devices, new scripts, new solutions to new problems with no need for software updates.

Integration 

Integrated trouble ticketing with the CRM system and problem related connection redirection enables short lead time to production while maintaining consistency across channels.

Simplicity 

Communitake provides innovative on-device and desktop user interfaces that direct the user on the most important information on the device and its operations. It intuitively implies on the recommended steps that are required to excel customers' experience. It simplifies the resolution and guidance process through automated macros. The solution shortens response time thus increasing customers' emotional loyalty while reducing operating costs.






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