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Service providers need to attend and be aligned with new realities in the telecom industry: the increase in advanced mobile devices generates operating pressure on service providers as support calls are lengthy, expensive, require subject matter experts. Service providers are under pressure to accelerate profitable growth and build competitive leadership while lowering costs and reducing transformation risk. For that, they should also execute on the new digital life style transformation for maintaining the gateway to the devices holders. The daily practices which service providers need for solving these challenges can be illustrated by the following capabilities: >>> Enabling clear understanding of customer digital life style >>> Relating to a single source of truth regarding customer data >>> Swiftly resolve device oriented problems for low cost operations >>> Allowing customer dialog the way device users want >>> Introducing and guiding device users on new offerings for rapid revenues CommuniTake platform does all that. |