Device Manufactures


Device manufactures face increasing competition on service providers’ attention and the wallet share of customers. Some of the device manufactures have expanded their presence to new areas in the value chain with dedicated applications stores and self operated support for customers. As such, device manufactures are actually encountering similar challenges to service providers: 

>>> Accelerate profitable growth
>>> Build competitive leadership
>>> Lower operational costs
>>> Reduce transformation risk
>>> Maintain the gateway to the devices holders

CommuniTake’s platforms can generate significant added value to device and equipment manufactures through its remote service platform: 

>>> Provide a single and comprehensive view of the customer
>>> Allow better targeted marketing
>>> Enhance customer experience providing differentiated services
>>> Facilitate rapid introduction of new devices, applications, and services
>>> Provide real-time support
>>> Allow mobile/remote workforce to provide highly productive support regardless of location

Furthermore, equipment manufacturers can deploy in advance the system providing facility for service providers to achieve better business results. Pre-deploying CommuniTake’s solution on the device component will allow differentiated service and will drive customers purchase preferences towards these devices.
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