CommuniTake today announced the availability of remote support for Blackberry 10.2 devices helping service providers further improve support metrics and simplify care complexity.
CommuniTake delivers the latest enhancements to the world’s most complete and results proven mobile remote support platform. The new capabilities add unique practices for support advisors to assume complete control from afar over Blackberry 10.2 devices, view device diagnostics and remotely activate advanced resolution flows.
The updated remote takeover functionality adds to the recent enhancements to CommuniTake’s Care suite for iOS and Android devices, including two phased remote mobile support solution, starting with remote diagnostics view and resolution scripts activation, followed by complete remote takeover; extended capabilities of the on-device diagnostics application; collaborative mobile support between community members via remote access technology; and enhanced mobile device behavior analytics.
Infused with best-of-class self-service solutions and built with proactive care leveraging a central diagnostics database, the CommuniTake Care portfolio helps CSPs differentiate themselves and execute on support demand across all customer touch points.
“With the growing challenges of mobile support, CSPs must keep pace with the continuous introduction of mobile operating system updates, to meet constantly increasing customer expectations. CSPs must invest in innovation,” said Ronen Sasson, CEO, CommuniTake. “With the latest enhancements in CommuniTake Care, CommuniTake continues to help service providers deliver simple, effective and efficient mobile support. Coupled with our multi-channel support platform and deep expertise in support systems deployments, CommuniTake can change CSPs approach towards support and help them drive revenue growth.”