CommuniTake Remote Support enables your support team to completely control any mobile device or PC from afar - as if it was in the palm of their hands.
CRS leverages breakthrough remote access technology to deliver the ultimate management, control and support agent.
Highlights
► Full remote device control from anywhere
► Eeasy to follow device diagnostics
► Smart auto-navigation and installation macros
► Simple step-by-step tutorial macros
► On-device data and applications management
► Chat, floating replica and reconnecting features
► Smart manual search
► Remote PC takeover (Windows)
► Performance analytics; recorded session replays
Business benefits
► Increase customer satisfaction with new personalized service
► Increase revenues by freeing agents’ time for sales activities
► Reduce operational costs with better support metrics
► Gain business intelligence insights for targeted marketing/sales
► Boost contact center responsiveness with accelerated training
► Attract business customers with new offerings (operators)
► Extend your reach with remote control for existing & new devices
