Once the enterprise mobility philosophy is in place, the Business IT should execute on policies and practices by four levers:


1. We want to help you

Helping the business' employees should be communicated constantly. The message that we trust you and wish to help you perform better should be the essence of deploying enterprise mobility. Help comes in the forms of facilitating minimal constraints on personally owned devices; refraining from conflicts regarding device use; having a plan and execution for responding quickly to rapidly changing environments. Functionality wise, it means multiple devices' types enrollment by users preferences; continuous communication; self-service capabilities for device protection; co-existence of user data and corporate data; internal technical support; accommodating users desires under boundaries; work first – liabilities second.


2. We know you do not know

Following the 'we want to help you' paradigm, business IT should assume that users are not aware of security damage that they may be creating. Helping users avoid unaware security breaches is another state-of-mind foundation. It is about eliminating the scenarios in which users can create a security breach: providing internal support instead of external support; controlling data sharing applications; controlling the apps catalogue; allowing theft / lost device recovery; controlling copy-paste operation of data; blocking and removing malware and malicious applications; dynamic monitoring and adjustment based on time and location.


3. You know we know

Business employees should be aware of continuous monitoring as a prevention policy. The minor group of employees that do want to gather business information or constantly and mindedly avoiding security policies must know that every access is monitored. Accessing information should be performed with predefined constraints for minimum or no ability to retrieve and transfer it outside the organization secured environment.


4. Doing more with the device

The mobile device should as instrumental as possible in the daily lives of the business. It is more than simple connectivity. Enterprise mobility is about maximizing daily tasks execution productivity by new paradigms and new thinking. Exploring one dimension of device management solution, the remote takeover over mobile devices, can illustrate how environments can change (quantitative data is based on actual use cases):


  • Employees are getting 24/7 internal support for their mobile devices
  • Employees receive support regardless of geography, no need to reach the IT department.
  • First call resolution is increased by 50%, reducing employees' idle work time
  • Average handing time to resolve an issue decreases by 4-15 minutes, making professionals more productive Mobile work force is getting a back office expert guidance, turning every employee to an expert
  • The elimination of the need for repeat field force visits generates operational efficiencies and cost reduction Back office expert guidance recused risks of malfunctions and costly legal claims


What does it all mean?

The business impact of the enterprise mobility solution will be defined by its champions and their ability to embed its essence in their organization’s core business. This deployment is subject to goals, interpretation, education and the ability to execute on opportunities. As there are no two businesses alike, each organization should set its own targets, expectations and fulfillment path. Still, a business can adopt and follow a checklist of things to do while approaching to implement enterprise mobility strategy.

By Noam Potter

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