New capabilities enable operators to provide preventive care, assisted care and efficient care, across multiple mobile operating systems and customer facing channels
Mobile World Congress 2013
CommuniTake today launched the industry’s most advanced and complete support platform leveraging unique remote access technology. The new platform offers great potential as it is fundamentally changing the way service providers can realize increased support productivity and reduced costs by using multi-channel care approach. New key features of the CommuniTake solution include:
These solutions augment the already established components including (1) On-Device Repair application that provides constant real-time device testing and auto repair, (2) smart enterprise mobility management platform and (3) complete remote control over mobile devices, including Android devices, with no on-device prerequisites.
“We listened to our customers and focused on delivering features like self-service and automated resolution flows to help them be better at managing their support challenges,” said Ronen Sasson, CommuniTake CEO. “One important goal for us over this year is the need to deliver service providers with new ways to address the emerging support liabilities. It is about centralized diagnostics and resolution tools for easier monitoring of the user experience. The value lays in the combination of solutions so no matter the channel, the support practices will always be the most competent and cost-effective without compromising on service security and quality.”