Press Releases
Press Releases
Feb 2013
CommuniTake Releases New Multi-Channel Support Capabilities Designed to Power Holistic Care Approach

New capabilities enable operators to provide preventive care, assisted care and efficient care, across multiple mobile operating systems and customer facing channels


Mobile World Congress 2013


CommuniTake today launched the industry’s most advanced and complete support platform leveraging unique remote access technology. The new platform offers great potential as it is fundamentally changing the way service providers can realize increased support productivity and reduced costs by using multi-channel care approach. New key features of the CommuniTake solution include:



  • Device Repair solution for real time device diagnostics followed by remote activation of resolution scripts, for simplified support without complete device takeover.
  • Comprehensive remote support for iOS devices, including remote screen capture sharing, clientless remote configuration via profiles management, textual guidance scripts, diagnostics, chat and more.
  • Full remote device control capabilities and semantic knowledge search, integrated in a robust enterprise mobility management solution.
  • Support of next generation mobility devices such as car terminals, set-top boxes and Interactive TVs.
  • New, intuitive scripts engine for generating interactive flows encompassing textual guidance, on-device navigation and one-click applications installation, which can be deployed across multiple support systems.
  • Active Care framework for aggregating device diagnostics into a central database for generating actionable insights and allowing proactive care policies.

These solutions augment the already established components including (1) On-Device Repair application that provides constant real-time device testing and auto repair, (2) smart enterprise mobility management platform and (3) complete remote control over mobile devices, including Android devices, with no on-device prerequisites.


We listened to our customers and focused on delivering features like self-service and automated resolution flows to help them be better at managing their support challenges,” said Ronen Sasson, CommuniTake CEO. “One important goal for us over this year is the need to deliver service providers with new ways to address the emerging support liabilities. It is about centralized diagnostics and resolution tools for easier monitoring of the user experience. The value lays in the combination of solutions so no matter the channel, the support practices will always be the most competent and cost-effective without compromising on service security and quality.”

Privacy Preference Center


These cookies are used to guarantee site logged-in to the server and proper site operation.

wordpress_e0e89334ac52a69b56ac8982b9a3784d wordpress_logged_in_e0e89334ac52a69b56ac8982b9a3784d, wp-settings-2, wp-settings-time-2, wpe-auth


These Google cookies are used for re-targeting, optimization, reporting, and attribution of online adverts and remarketing activity.



These third party cookies are used to collect information about how visitors use the site. The information is used to compile reports to improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

1P_JAR, APISID, APISID, DSID, DV, HSID, OTZ, __ncuid, _ga, __utmx, __utmxx


Various unique identifiers by Google, which stores your preferred use options.
Google sets a number of cookies on any page that includes a Google product such as Google Map and YouTube. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behavior of Google tools users. This may include information that links your visits to our website with your Google account if you are signed in to one. Information about your use of our website, including your IP address, may be transmitted to Google and stored on their servers. These cookies may not identify you personally unless you are logged into Google, in which case it is linked to your Google account.