The new remote iPhone configuration helps boost support productivity and efficiency to reduce time and resources required to complete on-iPhone device deployments
CommuniTake Technologies has announced today that its Remote Support application is now providing clientless remote configuration for iPhone and iPad devices. Building on CommuniTake’s commitment to simplify the support of Smartphones, the remote iPhone and iPad configuration radically changes iOS device support processes. The new solution provides support representatives with the ability to remotely define complex iOS device settings such as Email (POP3/IMAP & SMTP), Exchange Server, APN configurations and Wi-Fi.
Clientless remote iPhone configuration delivers customer value
CommuniTake’s new solution provides greater flexibility in serving customers and drives increased support productivity through improved support representative practices: the support representative fills in the required profile fields and sends an SMS to the target iPhone. The new profile is automatically downloaded to the iPhone once the device holder opens the embedded link via secure access. Multiple configurations can be defined through one profile and the support representative can select a procedure from an extensive definitions library.
The new solution provides comprehensive and efficient device management processes that successfully provision and manage device utilization. Being a clientless solution, it enables rapid time-to-market across support operations.
The solution streamlines the changing needs of support representatives, allows higher customer satisfaction and reduces the needs of customers to reach points of service.
“We are focused on optimizing customer service and operational efficiency at the multi-channel support level. The clientless remote iPhone configuration extends our market-leading product’s capabilities,” says Ronen Sasson, CommuniTake Technologies CEO.
“With this capability, service providers can capitalize on the operational advantages of running a remote support instance across their customer touch points. The user-friendly, Web-based application also enables enterprise IT personnel, in any location, to maintain, update and change devices logic without the need for external support professionals. It significantly intensifies the use of the enterprise devices across the daily tasks of enterprise professionals.”