The New Remote Support Method is the Industry’s First to Allow Full Remote Control for Android Devices without Need for Firmware Changes or Client Pre-installation.

Reaffirming its position as technology leader in the area of mobile device Remote Support, CommuniTake Technologies has today announced a revolutionary method of providing full device takeover capabilities for Android devices.

With this new technology, operators and service providers are able to provide the complete range of remote diagnosis, troubleshooting, guiding and configuration capabilities via remote takeover, screen capture and keystrokes on Android devices, both new and those already in the market.

The new technology does not require any firmware change or preinstalled application on the device and therefore provides operators and service providers with the maximum flexibility to support legacy and new Android-based devices. With this technology, operators and service providers can increase support efficiency and responsiveness while reducing costs for contact centers. The new enablement is already in use by leading operators.

“CommuniTake Technologies is pleased to be able to continue its technology leadership in the mobile device support field. We believe that our recent advances will totally change the face of support for Android devices by enabling a simple and cost effective manner to help device owners solve problems on their Android devices as well as to install, configure and be trained on new applications. CommuniTake continues to provide best-in-class products that drive smart self service capabilities without needing to call a Contact Center, but once they do call, our comprehensive Remote Support tools set can now enable the Contact Center to quickly and easily support this sector without having to embark on complex firmware or pre-installation setup processes,” said Ronen Sasson, CommuniTake Technologies CEO.