The New On-Device Diagnostics and Repair Capabilities Provide Opportunities for Service Providers to Drive More Self-Service Support, Deliver Higher Support Quality Experience and Save Operating Cost

Reinforcing its commitment to help service providers maximize the value of their support operations, CommuniTake Technologies launched the most advanced and comprehensive on-mobile device diagnostics and repair application.

With this solution, service providers can increase support efficiency and responsiveness while reducing costs and complexity for traditional contact centers. It enables service providers to not only constrain support costs but to shape new customer experience by empowering customers to easily troubleshoot device connectivity and usage problems at any time, without the need for agent assistance.

The new application brings together unique best-in-class repair capabilities that drive smarter, more powerful issue resolution: allowing the device holder one-click Access Point Name (APN) setting; providing automated diagnostics and change of Flight and Silent modes: assuring connection to 3G networks and the ability to transmit and receive data over a cellular network; detecting resource hogging applications; presenting battery health; displaying speed test results and various diagnostics such as device model name, device IMEI, current location and more.

“CommuniTake Technologies simplifies the way operators support their customers. First, we make it easy for device holders to resolve issues by themselves, matching consumer desire for a swift one-and-done resolution when they need it most. This reduces support outlays via less inbound calls. Secondly, we allow better support practices and improved support metrics at the contact center by providing a way for device holders to enrich the support representatives’ insights towards rapid resolution,” said Ronen Sasson, CommuniTake Technologies CEO.