START FREE TRIAL
Solutions
SECURE MANAGE CARE
Multi-channel Care
Multi-channel support for mobile devices
Multi-Channel Care

The new connected world creates an ever-increasing set of support challenges for service providers. These challenges include: difficulty in controlling or reducing costs; increased support liabilities without the usage rewards due to new value chain and over-the-top services; low agent productivity and patchy knowledge delivery; and inconsistent customer experiences across interaction channels.

 

CommuniTake has taken a unique approach to solving these common challenges. CommuniTake multi-channel care empowers multiple support players and channels to form a cohesive and effective support ecosystem. The result is high quality customer experiences consistently across channels; enhanced self service capabilities; improved productivity; and reduced operating cost.

 

REQUIRED CAPABILITY COMMUNITAKE TECHNOLOGY
Provide support across multiple customer touch points. Delivers support via an on-device application, friends and family community, and service provider’s engagement center.
Ensure consistent support experience. Integrates device diagnosis and tests across channels.
Deflect inbound calls to self-service channels. Provides on-device application for seamless diagnosis and repair or on-demand activation of tests and resolutions along with collaborative support by the community.
Provide self-reliance tools to device holders for anywhere and anytime troubleshooting. Allows activation of on-device repair app regardless of connectivity of support advisor availability.
Automated support processes. Embeds automated resolution flows technology in support advisors practices.
Address the rapid proliferation of new devices and new services. Allows real-time support and publication of new devices and automated resolutions.

Privacy Preference Center

Necessary

These cookies are used to guarantee site logged-in to the server and proper site operation.

wordpress_e0e89334ac52a69b56ac8982b9a3784d wordpress_logged_in_e0e89334ac52a69b56ac8982b9a3784d, wp-settings-2, wp-settings-time-2, wpe-auth

Advertising

These Google cookies are used for re-targeting, optimization, reporting, and attribution of online adverts and remarketing activity.

IDE, NID

Analytics

These third party cookies are used to collect information about how visitors use the site. The information is used to compile reports to improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

1P_JAR, APISID, APISID, DSID, DV, HSID, OTZ, __ncuid, _ga, __utmx, __utmxx

Preferences

Various unique identifiers by Google, which stores your preferred use options.
Google sets a number of cookies on any page that includes a Google product such as Google Map and YouTube. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behavior of Google tools users. This may include information that links your visits to our website with your Google account if you are signed in to one. Information about your use of our website, including your IP address, may be transmitted to Google and stored on their servers. These cookies may not identify you personally unless you are logged into Google, in which case it is linked to your Google account.

APISID, DSID, DV, HSID, SAPISID, SID, SIDCC, SSID